Jul 19, 2019 • Document360 Team
When it comes to measuring your businesses’ SAAS customer support metrics, you need …
Jun 28, 2019 • Document360 Team
Let’s get down to the facts, good customer service skills can make or …
Jun 17, 2019 • Tom Hooker
It should come as no surprise that customer service plays a key role …
Jun 14, 2019 • Tom Hooker
Welcome to the digital era. A world where the majority of people, prospects, …
Apr 12, 2019 • Jade Emmons
Customer feedback is as important to your business as the products you sell. …
Mar 29, 2019 • Tom Hooker
According to some estimates, companies worldwide lose close to 1.8 trillion US dollars …
Mar 26, 2019 • Catherine Heath
It should come as no surprise that customer service plays a key role …
Mar 22, 2019 • Jade Emmons
Every business has customers, so every business needs to collect feedback from those …
Feb 20, 2019 • Tom Hooker
Creating a reliable customer support department is a critical step for all SaaS …
Feb 15, 2019 • Noel Ceta
Customer churn also referred to as customer attrition, is a business metric that …