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Add-ons
Sometimes, you only need a few features from the higher-tier plan. Our flexible plans allow you to purchase the required feature(s) as an add-on.
* pricing of add-ons are represented in USD
$ 99 /month
Create beautiful API documentation for internal and external consumers generated automatically from your API definition files. Your APIs deserve better documentation.
$ varies between features (Talk to us)
Sometimes you only need a few features from the higher tier plan. Our flexible plans allow you to purchase the required feature(s) as an add-on. Check the comparison table.
$ 129 /5000 credits/month
Discover the lightning speed of AI-powered searches, ensuring you receive accurate, comprehensive and contextual results for all your queries.
$ 99 /unlimited/month
Harness the power of cutting-edge AI technology to effortlessly craft top-tier, captivating, and personalized content.
50 % of the main plan price
Sandbox lets you test features like Workflow, SSO, Security, Branding, and Custom CSS before launching to production in a safe test environment.
$ 49 /GB/month
The “search within attachment” feature allows you to extend your search within PDF documents attached to the articles.
$ 50 /million character
An AI-powered feature that automatically translates your knowledge base content from one language to multiple other languages.
$ 99 /month
The default language for all plans is English; the enterprise plan comes with an additional language, and you can purchase more languages.
$ 500 /month
Salesforce connector allows you to access your knowledge base within Salesforce, empowering your customer-facing team to resolve inquiries with speed and accuracy.
$ 99 /month
Utilize the power of the Crowdin translation marketplace to convert your knowledge base into multiple languages using human translators.
$ 99 /month
Enable developers to automatically create and update knowledge base articles whenever they commit code changes.
$ 500 /month
With this offering, you'll enjoy priority access to expedited support service and response times, ensuring your issues are addressed promptly.
Help your customers with a fully functional knowledge base that they can use to solve problems. Make it easy with 2 line content here.
Our migration team can migrate your existing content from any platform.
The best practice session by our product experts will help you adapt Document360 in no time.
We will make your knowledge base look awesome and align it with your own brand guidelines.
Editors (Markdown, WYSIWYG, Block)
✓
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Unlimited articles
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Articles revision history
✓
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Category management
✓
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Workspace
✓
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Reusable content snippet
✓
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Reusable content variables
✓
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Tag management
✓
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Glossary management
✓
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Global find and replace
✓
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Public API access
✓
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Article Templates
✓
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Articles bulk actions
✓
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Recycle bin
✓
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Media Management (Drive)
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Media Dependency viewer
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Review reminders
✓
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Export to PDF
✓
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Import Articles
✓
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Feedback Manager
✓
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Approval and publishing Workflow
add-on
add-on
✓
Multilingual knowledge base
add-on
add-on
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AI-powered machine translation
add-on
add-on
✓
Eddy - AI Assistant
add-on
add-on
add-on
Eddy - AI Content Suite
add-on
add-on
add-on
SEO Meta Generator
Tag Recommender
Related Articles
Title Recommender
Article Summarizer
Custom domain
✓
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Custom branding
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Optimized for any device
✓
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Cookie consent
✓
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Customize Site - Home page
✓
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Dark mode
✓
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Download as PDF
✓
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Related articles
✓
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Customize headers, navigation & menus
✓
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Customize footers
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Home Page Themes
✓
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Custom CSS & JavaScript
✓
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Error Pages & Login Page
✓
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Smart bars
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Article status indicator
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What's new & RSS Feed
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CDN & Image optimization
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Customer feedback
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Previous/Next articles navigation
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Attach downloads to articles
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Integrate external tools
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IP restricted (security)
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Knowledge base widget
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Appearance customization
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Page specific contextual article display
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Multiple widgets
add-on
add-on
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Ticket Deflector
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Ticket Deflector (multiple configuration)
add-on
add-on
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AI-powered search
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Advanced portal search
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Search analytics
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Search within attachments
add-on
add-on
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Articles & Categories performance metrics
✓
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Country specific visibility
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Search analytics
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Page not found analytics
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Hyperlinks health analytics
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User analytics
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Reader analytics
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Meta Title and Description
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Robots.txt
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Automatic sitemap generation
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Article redirect rules
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IP Restriction
add-on
add-on
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Single Sign-on (SAML, JWT, OpenId)
add-on
add-on
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Security Groups and Roles
add-on
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SSL
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SOC 2 compliance
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Datacenter location
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Alert notifications
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Backup & Restore
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Custom email domain
add-on
add-on
✓
Audit Logging
add-on
add-on
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Zendesk
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Freshdesk
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Freshservice
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Intercom
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Slack
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Microsoft Teams
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Drift
add-on
add-on
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Zapier
add-on
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Make
add-on
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Salesforce
add-on
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GitHub
add-on
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Crowdin
add-on
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add-on
Can’t find the answer here? Get in touch
A user is anyone in your project who is assigned a contribution role such as “Owner”, “Editor”, etc., to manage your project.
A reader account is anyone who is given access to the private project just to read the content after logging in. Reader account is applicable only to the private knowledge base. For public projects (accessible on the internet, like a product Knowledge Base), anyone can access it without a reader account.
You can think of a project as a complete Knowledge Base (public or private). A project can have users, a custom domain, readers (if private project), its branding, logo, and so on. Document360 allows you to have multiple projects.
For Instance, you may have one or more public-facing projects (your product Knowledge Base for each product) and one or more private projects (engineering team documentation, employee handbook, etc). Please note, the pricing above is per project.
Document360 allows you to have multiple workspaces for your projects. One of the common use cases for this is to maintain different workspaces for your documentation to support different products or projects. With workspaces, you can organize your content for each product or project separately, without any confusion or clutter.
For example, you could have a workspace for your accounting software product, another workspace for your customer relationship management (CRM) software product, and yet another workspace for your human resources (HR) software product. This way, you can maintain distinct documentation for each product and ensure that team members are focused on the relevant information for each workspace.
Private Knowledge Base is only accessible by people (readers) who are given access to. Example: your employees or private customers. In some of the use cases, you have an internal employee handbook with all standard operating procedures accessible only to your employees. You have a health care software product, and the product Knowledge Base is available only to your private customers.
Your account email will be notified after each failed payment. Payments may be retried up to 4 times within the next month. After these attempts, if the payment still fails, your account will be locked for 30 days. After the 30 days lock period, if the payment still fails, your account will be permanently deleted.
Yes! We offer both monthly and yearly billing options. The yearly billing option is always cheaper (an estimated 33% discount).
Yes. You can pay via Invoice/Purchase order and bank transfer for any annual plan.
Yes, you can select additional features from higher plan if you need those features for your current plan, you can either buy those add-ons from the Document360 portal or you can contact support to offer you a custom bundle at (support@document360.com) except mixed knowledge base.
Data storage is the amount of disk capacity available as part your plan to store your knowledge base project artifacts such as files, images and videos. This storage excludes the storage needed for storing your articles, article versions, categories, and project versions.
Combined with the option to choose your data location from 50+ countries, make it a perfect alternative to your “on-premise deployment”.
If you have any of the following requirements, then you’ll need Document360 private hosting option.
You operate in sensitive business areas such as healthcare, finance, banking, etc., and you prefer storing your data in a dedicated environment rather than a shared SaaS platform.
Your business might demand hosting your data in a specific geographic location. We can support hosting your data in close to 50+ countries in the world.
You expect a predictable knowledge base performance by isolating yourself in a dedicated hosting environment.
You have a large customer base and experience exceptionally high usage of your knowledge base, with several million-page visits daily.
Trusted by global brands
talk to us
Move your knowledge base from shared resources to a dedicated private hosting now.
“The documentation is more visually understandable because of the way Document360 breaks it into individual pages.”
✓ Included
+ Available with add-on