Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Provide better patient outcomes; Improve the efficiency and the effectiveness of your health care organization.
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Of millennials use a search engine to find answers before making a call to get customer service.
Of people prefer self-service support over waiting for a reply.
Of calls come from customers who visited the company’s website first.
Document360 makes it effortless for the Patients, agents, and professionals to adopt a knowledge base system.
Improve patient experience & health outcomes with a self-service online knowledge base by providing information regarding drugs & medicines, tests, services, rehabilitation, etc.
Support your healthcare workers with knowledge and learning assistance. Provide accurate safety and health information online to avoid mishaps.
Provide organizational controls by ensuring all standard operating procedures and safety information are accessible and being practiced.
Healthcare
Document360 makes it effortless for the Patients, agents, and professionals to adopt a knowledge base system.
Enable self-service for your patients and keep the call center queue under control. With the built-in AI search engine, you can provide the right information to patients to avoid any delays.
Improve patient satisfaction by providing relevant information 24/7 across the globe. The help information can be accessed across any device across the globe.
Manage and organize large data across your organization using one platform. With category manager you can navigate via large chunks of information is made easy.
Avoid dependency on the IT team to deploy your knowledge base. Document360 is easy to use and you can publish an article within minutes.
Document360 is SOC2 compliant & guarantees that your information is safe. Host your knowledge base on a private cloud server for regional compliance.
Document360 provides in-depth analytics on knowledge base health, contributor performance, and user feedback to make data-driven decisions.