Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Apr 11, 2018 • Christina Comben
One of the biggest excuses companies make for not adding an internal knowledge base …
Apr 4, 2018 • Christina Comben
In today’s fast-paced world, people want information and they want it immediately. That …
Mar 30, 2018 • Catherine Heath
Knowledge bases are well-known for their potential to help businesses realize savings. Your …
Mar 20, 2018 • Catherine Heath
Many companies have enthusiastically launched their customer support knowledge base – and neglected …
Mar 15, 2018 • Christina Comben
We all know the importance of choosing the right knowledge base software when …
Mar 8, 2018 • Christina Comben
Churn. Ask any SaaS manager what their biggest business challenge is and they’ll …
Feb 28, 2018 • Catherine Heath
You create awesome blogs, videos, guides and podcasts to help customers understand how …
Feb 22, 2018 • Catherine Heath
Providing your SaaS product customers with self-service support means that you’re enabling them …
Feb 14, 2018 • Catherine Heath
Heard of docs like code? You probably have. In the last year, it …
Feb 9, 2018 • Catherine Heath
In the race to launch and beat your competitors to market, it’s easy …