Apr 30, 2023 • Pratiksha Ramkumar
According to the Harvard Business Review, 81% of all consumers – across sectors …
Mar 30, 2023 • Pradeepa somasundaram
You’ve got to start with the customer experience and work back toward the …
Feb 28, 2023 • Pradeepa somasundaram
How many times have you come across unrealistic customers? Maybe several times. The …
Jan 30, 2023 • Pradeepa somasundaram
Did you know that only one bad customer service experience is enough to …
Dec 20, 2022 • Jubina Prabhakaran
Are we customer-centric yet? If you notice a drop in customer satisfaction rate …
Nov 29, 2022 • Jubina Prabhakaran
In today’s advanced world, 24/7 customer service is more of a necessity than …
Jul 8, 2022 • Jubina Prabhakaran
It’s a fact that customers don’t always want to speak to your representatives …
May 27, 2022 • Jubina Prabhakaran
A lack of interaction with customers through the app will likely result in …
Apr 13, 2022 • Selvaraaju Murugesan
Being customer-centric is the mantra of SaaS companies. Customer-centric culture propels many companies …
Dec 17, 2021 • Pradeepa somasundaram
Today’s customers are net crawlers, and they need to find answers to their …