Neil Buckley
Managing Director, ApexBI
“Document360 is not only highly functional and engaging, it is incredibly easy to set up and maintain.”
Location
Gauteng, South Africa.
Industry
Information Technology
The Power of Knowing
Apex BI is a technology expense management software company that serves small, medium and large enterprise. Our software helps our customers manage and optimize their fixed line and mobile telecommunications expenditure, usage and inventory – across all of their providers in a single platform.
Being a software provider ourselves, we have a vast amount of information such as support and training material that we want to share with our customers and business partners. Traditionally, the information was saved in various documents and or online in different cloud storage locations. We also found ourselves creating customer-specific documents which were becoming too lengthy and complex and let’s be honest, no one wants to spend their time searching through lengthy documents for information, not to mention the challenges in keeping a information relevant.
We tested a couple of different solutions prior to making our decision. Document360 was by far the best. The platform addressed every one of our requirements. The platform was easy to set up, is easy to maintain and most importantly, the platform is exceptionally user-friendly and makes for an engaging customer experience.
"Document360 not only allowed us to create content more easily from an author’s perspective but also interact with that content more easily from the staff’s perspective."
"If we see a new article garnering a lot of views, we go tell the concerned team that the project, feature or update they released is doing really well. We then pair it with Google Analytics to see how many searches it brings to the site."
"Since adopting Document360, we have been adding 30% more articles to our knowledge base every quarter."