Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Mar 28, 2023 • Jubina Prabhakaran
Customers expect immediate access to information about products and services in today’s fast-paced …
Feb 23, 2023 • Jubina Prabhakaran
The COVID-19 pandemic has had a significant impact on businesses worldwide, and it …
Jan 30, 2023 • Jubina Prabhakaran
When an employee has a question, do you make that answer easy to …
Jan 28, 2023 • Jubina Prabhakaran
Every organization that involves the operation of systems or equipment needs a document …
Jan 23, 2023 • Jubina Prabhakaran
No business wants to constantly deal with duplication of efforts and wastage of …
Dec 29, 2022 • Jubina Prabhakaran
“A positive onboarding process for new employees can increase new recruit retention by …
Dec 20, 2022 • Jubina Prabhakaran
Are we customer-centric yet? If you notice a drop in customer satisfaction rate …
Nov 30, 2022 • Jubina Prabhakaran
Are you considering implementing a knowledge management portal but don’t know where to …
Nov 29, 2022 • Jubina Prabhakaran
In today’s advanced world, 24/7 customer service is more of a necessity than …
Nov 28, 2022 • Jubina Prabhakaran
Standard Operating Procedure (SOP) documentation is a critical function for any business. Get …