What have we offered?

Document360’s search capabilities have been a standout feature, allowing users to quickly find information despite extensive documentation. With the enhancements, these capabilities have reached a new level, offering an even more intuitive and powerful search experience. The search function was equipped with advanced algorithms and a user-friendly interface, ensuring users can quickly locate the exact information they need within the documentation. Now, we would like to take things one step further, powered by AI.

What necessitates a change?

The knowledge base contains hundreds of articles. For instance, a reader of a product manual is required to perform steps or instructions to configure the product. This leads to performing additional activities, especially while referring to multiple articles across categories. Eventually, this consumes time, creates confusion, and might end up providing a bad user experience while intending to perform respective tasks in the system. With these identified pain points of our readers, we are introducing AI to the search to provide more to increase efficiency, reduce time, and enhance readability.

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How are we achieving it?

We are excited to introduce Eddy, our AI mascot, to the Document360 family. As an assistive search AI, Eddy plays an important role in enhancing the user experience. Our systems utilize advanced algorithms powered by OpenAI to understand user queries and provide respective answers with accurate information.

We have introduced the ‘AI Settings’ option in the knowledge base portal, which allows users to enable the “AI assistive search” function. The setup process is designed to be effective, requiring only a few minutes to complete. The mechanism involves creating an embedding of your content and storing it on the backend. This approach ensures that search can swiftly respond to the queries posted by readers on the knowledge base site. As the content grows, the information gets updated within the embedding, and responses are enhanced automatically for readers.

For example, to successfully integrate Google Analytics into Document360, users are required to follow a series of detailed instructions. This process is crucial to ensure that the integration is effortless and functional. It involves several steps, each needing careful attention to detail.

Once users initiate the integration process, they might need to read various articles or resources to confirm that every configuration setup is enabled. This step is essential to ensure that the integration not only aligns with the users’ specific needs but also functions optimally within the context of the knowledge base.

With the implementation of “Ask Eddy“, every piece of information is consolidated into a single view and a list of articles where the source of information is retrieved is displayed for readers to verify.

The feature is hugely beneficial for readers, as it allows them to easily verify the source articles from where information is retrieved and displayed along with prompt responses on the knowledge base site, ensuring transparency and credibility.

In addition, the system has a feedback mechanism where every response generated by Eddy has an option for users to provide feedback. This feedback not only acts as a measure of user satisfaction but plays a crucial role in the continuous improvement of the algorithm. Each piece of feedback contributes to the system’s learning process, enabling the algorithm to refine its search capabilities and response accuracy over time.

The process of learning and adaptation is of paramount importance in maintaining the effectiveness and relevance of Eddy. By regularly incorporating user feedback, the algorithm becomes aligned with the specific needs and preferences of users. This leads to a more personalized and efficient search experience, ensuring that the Eddy feature remains a valuable and dynamic tool.

What about our data privacy?

As we evolve further into the Artificial Intelligence space, all the information has to be protected with the best methods following appropriate industry practices. Our systems are designed to comply with the data protection regulations of OpenAI. We ensure that all user data is treated with the highest level of confidentiality and integrity.

With Eddy, Document360 makes a step forward in the journey to make information access seamless and intuitive for all users.

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The post Beyond Basic Search: Leveraging AI for Enhanced Knowledge Navigation appeared first on Document360.

In this blog, we will embark on a journey through the dashboard’s intricate data, and discover insights into terms of performance. Let us explore the metrics that matter, shedding light on the articles that resonate most with readers and those that may need a little extra care. Join us in deciphering how the dashboard empowers contributors to fine-tune their content and, ultimately, boost the value of the entire knowledge base.

To gain a deeper understanding, we put ourselves in the shoes of our user roles provided by Document360 and visualized the same. Our analysis led to the classification of the data into two distinct categories: “My Contribution” and “Overview.” Now we can bifurcate these to get more information.

My Contribution – Achievements & Action!

As the heading quotes, this section delves into providing insights about the respective logged-in users’ contribution to the knowledge base. The dashboard clearly segregates the information and helps the user to showcase their respective contribution with the following numbers.

Created articles ⇒ Total number of new articles created by the Contributor, with a filter option to track contributions at any given time period.

Published articles ⇒ Total number of articles published where the Contributor is part of.

Draft articles ⇒ Total number of articles that are Draft status where the Contributor is part of.

Article performance metrics serve as a valuable feedback mechanism to Contributors by presenting the readers’ community’s engagement with their content. This data includes insights such as the total number of article reads, as well as likes and dislikes received. This information empowers contributors to enhance the quality of their content, driving them to continuously improve their contributions. It’s a system that promotes self-improvement and raises contributor standards.

Now let’s quickly navigate to the Action block in the Dashboard, where the user can view a list of action items that are assigned to him through various functions supported in Document360.

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Assigned to me ⇒ This section is dedicated to articles that demand the valuable input of our dedicated contributors. It’s here that we identify content requiring updates and enhancements, and we rely on our contributors’ expertise to ensure the information remains accurate and up-to-date.

Review reminder ⇒ A curated list comprises articles awaiting review by the Contributor. These articles play a pivotal role in ensuring the quality and accuracy of the content within the knowledge base. Articles are set to be configured for this purpose either at the specific article settings or in bulk from “Article Review Reminder” in the Content Tools.

Feedback ⇒ This section conveniently displays the feedback exclusively assigned to you, providing a quick overview of the areas requiring your attention and expertise. For a more detailed examination of these feedback items, you can explore the ‘Feedback Manager’ under the ‘Analytics’ tab.

Broken Links ⇒ Designed to present you with a comprehensive list of articles where broken links have been identified, which align with your contributions. Here, you can conveniently identify articles that require your prompt attention to address these broken links you have contributed.

Project Overview – Overall health of your Knowledge base

In your role as a Knowledge Base Owner or Administrator, it’s vital to gain a holistic perspective of your team’s contributions, a function that’s central to your role. The Document360 dashboard is meticulously designed to meet this need, presenting a comprehensive overview of the overall contributions within your knowledge base portal. Moreover, it offers the invaluable feature of data filtration, allowing you to scrutinize these contributions on an individual contributor basis. This granular insight empowers you to assess and acknowledge the distinctive roles played by each contributor, which in turn, significantly contributes to the successful execution of your project.

The dashboard provides crucial information about the knowledge base health such as the following the recent logins made by the Contributors, total number of Team accounts, and readers in the knowledge base. In addition to that, provide the details of storage usage of Drive and the total broken links in the articles. Further, provides a number of searches made by Reader’s where the results were not displayed, whereby this information helps to suggest Contributors’ to include respective articles in the knowledge base.

The Dashboard is a comprehensive tool that not only offers an overview of your knowledge base but also serves as a health monitor for your system. It tracks recent logins, providing insights into the Contributors’ engagement. Additionally, it offers a bird’s-eye view of the total count of Team accounts and Readers who are interacting with your knowledge base. This information empowers you to understand your audience better.

Furthermore, the Dashboard is an invaluable resource for managing your resources. It provides a detailed breakdown of storage usage for your Drive, which is critical for maintaining media files efficiently. Additionally, it also tracks the total number of broken links in your articles, allowing you to promptly address content quality issues.
In terms of the Reader’s experience, the Dashboard records the number of searches that didn’t yield results. This data is vital for suggesting areas where Contributors can enhance the knowledge base by including relevant articles.

In conclusion, the Document360 Dashboard is your indispensable tool for ensuring the efficiency, responsiveness, and health of your knowledge base.

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We at Document360 thought through how such a massive advancement can be leveraged for our users to make their life easy while documenting. We figured out two areas where our users can leverage the features – Article Title Recommender and Article Summarizer.

Article Title Recommender

Content structuring is a great deal for the contributors; aligning them in contextual flow takes time and effort. However, while the content gets updated regularly there is a strong chance that the article title provided in the first place may be irrelevant down the timeline. 90% of the contributors don’t want to change the article title since it has been registered with their readers’ community, but there is a conceptual change within the updated content.

Document360 is now infused with powerful AI tools from ChatGPT, which suggests the new article title whenever the users feel the time to modify it to align with the concepts they are referring to in the contents. We aesthetically designed it to make it simpler, so that it wouldn’t allow them to interrupt their daily workflows within an article. Keep it simple – is the principle we try to adhere to, and as the phrase goes by, while the contributors click on the Article Title – the system provides an option to receive title suggestions from AI systems. This, in turn, suggests title options that are closely associated with content provided by the contributor. And we do value your feedback, so as to improvise our suggestions.

By maintaining a strong association between the suggested titles and the content, users can quickly grasp the main topic or idea being conveyed, leading to increased interest and interaction.

Note: For the AI models to generate accurate title suggestions, it is recommended that an article consists of a minimum of 100 words. This ensures that the models have sufficient content to analyze and derive meaningful suggestions. By meeting this minimum word threshold, users can obtain more reliable and relevant title options for their articles from the AI models.

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Article Summarizer

Yes, from the contributor’s perspective, we have now been empowered with an AI feature, but we do have a solution for the content consumers, who are the readers of the articles. Often readers end up reading articles that end up containing irrelevant information. Typically, an article comprises approximately 800-1000 words, which translates to an estimated reading time of 5-7 minutes. This duration holds significant value for readers, ensuring that the content is concise and easily digestible without overwhelming them with an excessive amount of information.

To facilitate readers in finding relevant content efficiently, we have implemented the Article Summarizer feature. This feature offers a concise summary of the entire content in just a few words. By utilizing this summary, readers can make quick decisions regarding whether the forthcoming content aligns with their intended interests and objectives. If the content doesn’t match their requirements, they have the option to explore other articles within the documentation for the desired information.

This feature can be enabled by the users at the portal level, so the summary information is displayed at the knowledgebase site for the readers. In Settings  -> Knowledge base Site -> Article Settings & SEO, enable the option “Show AI Article Summarizer”. 

At the knowledge base site, readers now can access a summary of the entire article, enabling them to quickly grasp the key points without investing significant time. This streamlined approach allows them to make informed decisions on whether to explore the article further or proceed to other relevant content with minimal time investment.

Last Thoughts

At Document360, our Engineers are dedicated to conducting extensive research and analysis to ensure the development and deployment of AI models that serve the best use cases. We invest significant effort in refining these models to deliver optimal performance and utility. Additionally, we prioritize the privacy and security of our customers’ data.

To uphold our commitment to customer data privacy, we have implemented measures to ensure that no data is retained within the OpenAI ChatGPT models for reference purposes. This means that any information shared during interactions is not stored or used beyond the immediate context of the conversation. Our focus is on maintaining the confidentiality and privacy of customer data, recognizing its value and the importance of safeguarding it.

By combining rigorous research, model improvement, and stringent data privacy practices, we aim to provide a valuable and trustworthy experience for our customers while prioritizing their privacy and data protection.

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The post Streamlining Content Journey: Effortless Title Recommendations and Summaries appeared first on Document360.

Day-by-day the volume of articles within knowledge base keeps growing as the markets are launching more innovative products across all domains. In general, the volume of your knowledge base significantly increases based on the frequency of the creation of new articles, updates on the articles being published, and relevance of the information being added on the subject matter.

While the growth is a dynamic process, the information being added should provide a deeper and more comprehensive understanding of the subject, ultimately benefiting both contributors and readers as well.

As a content writer, you are required to group the content logically, and from the readers’ view, you should be able to find related content based on the topics. The purpose of logical grouping is to help readers easier to understand complex information by breaking into smaller contents through many articles. And this logical grouping, can be achieved through tags.

Need for the tags!

Tags are keywords or labels that are added to articles to help organize and categorize them. They can be leveraged in helping the readers to identify/find related articles on the same topic.

Here are some common uses of tags in articles:

Categorization: Tags are used to categorize articles according to topic, making it easier for readers to find articles that interest them. For instance, a blog featuring about food might use tags like “recipes,” “cooking tips”, “reviews,” and so on.

Navigation: Tags can also be used to create navigation menus on a webpage, allowing readers to easily browse articles by topics.

Related content: Tags can be used to suggest related articles to readers, based on the tags assigned to the article they are currently reading.

This helps keep readers engaged and encourages them to explore more content on the website.

Overall, tags are a useful tool for organizing and categorizing content on a website and can help improve the user experience for readers.

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Document360 – AI Tag Recommender

AI Tag recommendation is one of the robust features in Document360 that can vastly improve the user experience of a knowledge base platform. In this feature blog, I will describe about the implementation of the feature both for a newly created article and as well as existing article as well.

We first needed to identify corresponding tags for the articles based on the content. We have harnessed the power of machine learning algorithms to analyse the text of the articles, recognize the topics and themes. The artificial intelligence library then tokenizes the text, remove stop words and identify parts of speech, and group them based on the topics. Next step is we require a human touch to validate them and accept these tags to be associated with the articles.

We are now ensuring users do not miss to keep up the good practices of adding tags to the articles they are publishing. Wait a moment, we are not stopping just there you can now also add tags to the existing articles without publishing them as well. Document360 provides two methods for you to associate tags, one at the event of publishing an article and another at the article settings.

Editor – Publish

You can now add tags while publishing the article, you can choose to accept the generated tags from AI of Document360 and same can be managed at Content Tools > Documentation > Tags Management as well.

Editor – Article Settings

In case, if you have skipped to add to them while publishing, don’t you worry, we have covered the scenario and through article settings the tags can be generated and associated as well.

Effective use of Tags

You can also associate the newly generated tags by our system to your files. By tagging files with relevant keywords or phrases, you can quickly and easily search for and retrieve specific files, regardless of their location within your Drive folder structure. These tags you are associating should be relevant to the types of files you are working with and be consistent across all files to ensure uniformity. Not only this, but you can also filter articles, category as pages and files in the full portal search which helps you to discover closely related items you are looking for.

Final thoughts

Overall, the tag recommendation feature greatly improves the user experience of the knowledge base platform by making it easier for users to find relevant articles. By combining machine learning and human input, we were able to generate accurate and relevant tags for each article. The tag recommendation algorithm provides users with useful suggestions that save time and improve the accuracy of the tags. We believe that this feature will increase user engagement and satisfaction with our knowledge base platform.

Also Read: The Future of Knowledge Base in the Age of Generative AI

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The post AI Tag Recommender: Quick and easy way of labelling articles appeared first on Document360.

What is SSO and how does it work?

The need to simplify access for users through the one-stop solution, perhaps through a single click without compromising security policies has become an ultimate demand of the infrastructure teams within the organization. In addition, the proliferation of passwords eventually raised concerns causing a threat to compliance with security norms authored by both, governments, and organization standards.

A Single Sign On (SSO) authentication scheme was introduced to overcome these issues, and the standards were widely accepted by all the technical gurus. SSO allows users to log in once to an application and enables access to all related systems without the need to log in separately.

Thus, system administrators have minimal work with configuring access to the systems. Subsequently, the events of forgotten, not working, or expired credentials are less probable to happen and easier to manage.

As we can see, SSO can improve multiple processes in the organization.

Document360 current scope on Single Sign-on

The Enterprise SSO (Single Sign-On) feature supported by Document360 enhances the authentication user experience, meanwhile providing an additional level of security. The user does not need to worry about remembering the individual credentials for each application or project. A user who are enabled to logging into an application or website with the SSO feature would be able to log on to other applications listed by the Service provider. User can login any time for the applications without having the key in their login credential. Document360 supports SAML SSO, Open ID, and JWT authentication formats allowing customers to easily bring in their users – team accounts and readers, into the Document360 application. For more details about configuring Enterprise SSO in Document360, read the documentation.

In addition, there are many SSO Identity Providers in the market such as Okta, Microsoft Azure AD, etc which facilitate the infrastructure teams to set up. They can integrate all end-user web and mobile apps via their own IdP (Identity Providers). They support a wide range of personalization, setup, and installation actions while getting started following the security protocols as per the established standards. These providers will be listed with options of applications used within the organization, so whenever a new user is added to the IdP, they can be assigned to those required/ requested applications based on their roles.

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What is the pressing problem with SSO?

Document360 supports SSO activation for the team accounts which act as authorized persons to add required team accounts, readers who can access and read the contents of the knowledgebase site. However, the knowledgebase site is largely used by the end-users of the customer, who are the readers accessing it for different purposes such as referring to manuals, technical documents, troubleshooting guides, installation procedures, product descriptions, customer service-related resources about the product, and so on. etc. Configuring readers manually consumes additional efforts for the users in terms of ensuring reader activation and an optional validation in assigning the contents they would be viewing at the knowledgebase site.

What have we achieved?

We have now provided an enhanced SSO support system that will help our customers easily include the readers into the Document360 once they are part of the IdP configured. When the Customers’ infrastructure team provides application access at their IdP and followed by configuration of Enterprise SSO within Document360 then readers can now be able to view the knowledgebase site content that is assigned to them. In the previous flow, there is an option for the user to send an email invitation to the readers, and the same approach is handled in our new solution. With “send invitation mail” initiated or not, still readers will be able to access the knowledgebase site. Having said that, still, the user can manually create a reader from Document360 and assign the relevant content role.

With the new implementation, the users are suggested to enable the “Auto Register SSO for Readers” setting in their already configured SSO feature. While doing so, users are requested to configure the default Reader group(s) who are accessing the knowledgebase site. In the background, the application validates the reader against the entries lying within the IdP and adds the new reader in Document360. This also ensures no duplicates are added further to the system.

Last thoughts

Make use of the auto register option to avoid the SSO readers additional step in Document360. When this option is enabled, SSO readers who have logged into identity providers can quickly access the Knowledge base with the identity provider credentials. You can enable/disable this option as per your requirement.

End-users delight in the uninterrupted login experience, and seamless access to Document360 which ensures productivity. This feature helps you onboard the readers quickly, improve usability, and save time.

For more details, about configuring Enterprise SSO and later supplying access for the readers, read the documentation.

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The post Create a delightful user experience with the Auto-register SSO feature appeared first on Document360.

What is SEO?

SEO – Search Engine Optimization a practice that assists to increase your website’s visibility in the search results of major search engines. In short, search engines take in digital content and index / organise this information into results pages.

Motto is to make organic searchers happy with the non-paid results they find in the search engine results pages

What attributes of the website contribute to this SEO?

Search engines look at site structure and design, visitor behaviour, and other external, off-site factors to determine how highly ranked your site should be in their SERPs.

To achieve that reach, we must understand 3 core components

• Identify the content type and the search engine users prefer.
• How search engines work to discover, index and serve content in search result pages.
• How to optimise your website to let search engines more about it and attract user attention.

The optimization is often about making small modifications to parts of your website. These are minor improvements; however, when combined they would create remarkable impacts both at site’s user experience and performance in organic search results.

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What ways to optimize?

There are many factors to look for while optimizing the website to improve the SEO of your site pages, but search engines essentially look for elements including title tags, meta descriptions, image tags, and links associated, both internal and external links for the site.

Now let’s move on how to improve knowledge base SEO using proper meta description.

Why to use Meta Description Tags?

A webpage’s title may be a few words or a phrase, whereas a page’s meta description tag might be a sentence or two or even a short paragraph. These tags provide a summary of what the webpage is about, to prominent search engines such as Google, Bing, Yahoo!, Yandex, Baidu and DuckDuckGo.

What are best practices of creating quality Meta Description tags?

Meta description gives the user an idea of the particular page content. Its like a pitch that convinces the user that the page is exactly what they’re looking for. There’s no limit on how long a meta description can be, but the snippet is truncated in search results that typically qualifies in the range of 155-160 characters. Some basics to follows while creating meta description tags are:

• Ensure all web pages at your site has a meta description.
• Create unique and quality descriptions for each page on your site
• The description should include relevant information about the content.
• Programmatically generate descriptions

Check out this head-to-head comparison between Document360 and its Alternatives. You can also read more about how Document360 compares to its competition.

Challenges in Manual description for each Knowledge Base articles.

As your knowledge base articles accumulate at regular intervals, it will be challenging for the teams to manually feed description for respective articles. Every customer knowledge base portal has numerous articles. Writing manual description for each article by understanding the crux of the article, then deriving description manually is time consuming and an industrious activity for the authors’ and editor.

At Document360 we strive hard to provide the best customer experience. By considering this challenge we decided to come up with a solution.

Hooray!! now your Document360 supports AI powered meta descriptions for your articles.

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Getting Started with Document360: AI Powered Meta Description Generator

Document360 meta description generator will provide description that are more accurate, appropriate and are widely supported by content writers. Keeping in mind that meta descriptions comprised of long strings of keywords, whilst generated accurately by AI systems they are indexed and ranked ahead in SERPs.

How to generate SEO Description Generator for articles in Document360?

Document360 now enables and encourages the content writers to leverage AI generated SEO meta descriptions. Based on your plan, you can experiment generating meta descriptions for few articles that are allocated and upon further interest, you can opt for add-on purchase.

We understand your pulse and grasp all knowledge base possess substantial volume of articles. Hence, we designed the feature that empowers our users to generate descriptions to the article individually and in bulk.

For AI to generate an accurate and quality description, we suggest that the article contains minimum of 200 words and without reckoning words mentioned in the table content of the respective article, any links referred to and images inserted as well.

To generate description for single article, navigate to the “Article Settings” against the article, further scroll down to access “SEO Settings” and generate SEO description and save the generated description.

For multiple articles generation, navigate to newly added sub-menu “SEO Settings” in Settings, and move onto the “Meta Management” tab. You can choose all the required articles across the page to generate description and save it. Thanks to our AI which carefully generates description only for those all articles that has more than 200 words, and disqualifies articles which doesn’t meet the criteria, and number of clicks are not utilised for those articles that are not generated.

Keep an eye on for saving after descriptions are successfully generated, as this will count and reduce number of clicks available as per the purchase and navigating without saving would result in loss of generated and clicks will be accounted for.

Notably, the team accounts with access to Manage SEO Settings only can generate the descriptions and Project Owner only can purchase the add-on. Right now, Document360 caters for English language only to generate meta description, and we will extend our support for other languages in future.

With 2 clicks away, Document360 makes your article reach widely across the market and targeted audience. That’s how we roll on to bring solutions to solve your hard problems!

Also Read: How we Improved SEO Performance for Document360

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The post Supercharge SEO with AI Powered Meta Description Generator appeared first on Document360.

You must constantly update knowledge articles, add up latest content, and enhance them systematically to better assist your users. It is important to ensure that your knowledge base platform includes features to make this process a smooth experience for you and your customers.

When it comes to the improved update management process, the highest precedence always goes to the frequently asked questions. If these queries are not addressed instantly, they could contribute heavily to your inbound support requests and burden your customer support staff. Once you focus on common customer questions, the sort of priority is as follows:

New features/feature updates – These articles are of importance as customers may be naive about a new product feature and appropriate knowledge base articles could be of use.

Optimizing FAQs (Frequently Asked Questions) – Incessant optimization of conventional questions is essential as it could streamline your knowledge management overall and help enhance readability.

Removing antiquated articles – There is no point in keeping articles for a feature that is no longer in your product. Emptying up such antiquated articles makes the knowledge look neat and organized.

How can we go about doing this efficiently and effectively? You must be aware that Document360 offers an advanced portal for content producers, with the state of art editor, category manager, analytics and more to achieve a seamless content management process. On top of all these useful features, we would like to introduce ‘Starred’ articles and Categories as a feature exclusively crafted by keeping editors, writers, and reviewers in mind.

What is starred article/category?

Starred articles/categories allow your Knowledge Base portal users to produce personalized collections of articles in their user accounts for future reference. Granting portal users to add starred articles/categories offers another way to effectively organize the content what they must work for later.

Document360 knowledge base portal allows you to engage portal users through various content authoring features. However, the effortless engagement is also through “Starred articles/categories” feature where users must click a button to add the article or category to the list of their favorite list of articles and categories. Allowing portal users to generate a list of favorite articles facilitates them to reassess their favorite articles at any suitable time. It will also help content producers to organize the articles and categories to pay more attention.

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Some of the tasks where content producers can make use of starred articles and categories in a much more effective manner.

Workflow: These chores are created as articles progress through a specified workflow process prior to publication. These tasks close automatically when performed.

Translation: These tasks are created when an approved user or process determines that an article requires translation. You must submit separate translation requests for every locale. Authoring generates a task for each request. These tasks close automatically when performed.

Content Review: These tasks are created when the Content Review batch job process determines that an article needs to be reviewed, based on the review date entered in the article properties. The Content Review batch job process is not tied to a workflow process. These tasks must be done manually.

Review Reminder: Helps you to deliver the most accurate information to customers and internal teams by alerting project members when an article is ready for review. This helps to keep your article up to date.

Check out this head-to-head comparison between Document360 and its Alternatives. You can also read more about how Document360 compares to its competition.

Benefits of Starred articles & categories

• You can always manage the starred content by navigating to the starred articles and categories.
• A designated space for portal users to save informative articles they want to get back to later.
• Flawless and seamless engagement from editors, writers, and reviewers.

How to add articles to the starred segment?

1. Hover over the desired article in the category manager
2. Click the ••• (More) option adjacent to the article name
3. Select Add to star.

Accessing starred articles

The starred articles are added to Starred segment in the Documentation.

• Navigate to Documentation → Starred
• Use the Entity dropdown to filter the articles.

How to add categories to the starred segment?

1. Hover over the desired category in the category manager
2. Click the ••• (More) option adjacent to the category name
3. Select Add to star.

Accessing starred categories

The starred categories are added to the Starred page in the Documentation.

• Navigate to Documentation → Starred
• Use the Entity dropdown to filter the categories.

Final Words

A good knowledge base will spare you loads of time and make both your customers and support representatives cheerier. It takes time up front, but it is worth it. Once you have a functioning and effective knowledge base, you can build and enhance it anytime. Starred article and category enable content producers to effortlessly manage the content update process.

The superior quality content management process leads to improved organizational agility and enhanced business processes. To try it out, sign up for a trial version here.

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