After a year of sheer determination, research, and creativity, we reinvented the product and launched Document360 2.0 in November. One of our focus areas was reducing the number of clicks authors had to go through to access basic functions like single sign-on, setting up review reminders, and publishing articles. Thus, we centered our design principle on just “simplifying” every task on the platform.

With the gradual emergence of Artificial Intelligence (AI), we also looked to infuse our product with AI-powered features that tech writers and knowledge base users could benefit from.  Our generative AI solution—Eddy, was a brainchild of that line of thinking. Eddy now provides an elegant and efficient way to interact with your knowledge base. Eddy provides accurate answers to users’ questions and is equipped with robust security features, ensuring it only combs within the knowledge base for answers. Our customers are deriving value from every feature and enhancement we have introduced this year. Many of our customers have already begun trying out Eddy and seeing the difference it makes in their user patterns.

We also observed that API documentation had become compulsory for brands to unlock the power and potential of their product. This prompted us to integrate their API documentation and knowledge base into a single tool, which reduces duplication of multiple efforts, including branding and styling.

As our number of users at any point crossed 100K, 2023 saw the launch of Document360’s partner program. We have partnered with some globally renowned software resellers to increase our penetration within the market. 

Let’s look at the top highlights in terms of brand-new features, Generative AI capabilities, and improvements we made in 2023.

Meet Eddy, Your AI companion

We introduced Eddy our Generative AI solution. Eddy provides an elegant way to interact with your knowledge base underpinned by trustworthy content.

Eddy can help answer your questions faster, provide more accurate responses based on the reference article, and provide answers in the format you like. All you need to do is “Ask Eddy”. Besides knowledge navigation, our Eddy can assist you in numerous ways that are listed below:

 AI Writer-Outline creation: When an author inputs a prompt for generating a content outline on a specific topic, “Eddy” AI functions similarly to other AI content creation platforms. It produces a detailed outline of the specified topic, with headings and concise abstracts.

AI Article Title Recommender: The Article Title Recommender is an AI-powered tool within Document360, designed to assist in choosing or revising article titles. When you’re naming or renaming your articles, this feature offers three suggested titles based on the article’s content. Each generation of a title suggestion for an article uses one credit. You can find the ‘Suggest title’ option in the article title area.

AI article summarizer: The Article Summarizer is another AI-powered feature available in Document360, ideal for readers who prefer to avoid going through extensive articles. This tool, which uses one credit per article summary, analyses the content of an article and produces a concise summary that appears at the top section of the article for easy reader access.

AI Tag Recommender: Document360 now features an AI-powered Tag Recommender. This tool enables you to automatically generate pertinent tags derived from the content of your articles. Doing so enhances the accuracy of articles’ categorization and boosts their discoverability within the Knowledge Base. This feature is particularly timesaving for Team accounts that require support in determining suitable tags for their article content.

AI SEO description generator: The AI-powered SEO description generator helps you effortlessly generate meta descriptions for your articles and category pages based on the content. It ensures you have the best meta descriptions to improve your SEO and increase organic traffic.

AI-related article recommender: The AI-related article recommender suggests a few related articles relevant to the article’s content. This helps maximize self-service because users can keep reading more and deeper into a particular topic they want to know more about. This enhances customers’ self-learning and improves content discoverability.

While there are only the initial AI features, we are working on many exciting new Generative AI features which will be released in the coming months.

New Feature Edition

Besides empowering our platform with Generative AI capabilities, we also introduced plenty of new features that enrich the authoring and content management experience with Document360. Right from a brand-new editor to enhanced solutions for API documentation, we have thoughtfully explored and analyzed requests before working on them. Below are a few of our salient new features.

API Documentation: The new feature in the API documentation tool offers a full-fledged solution for creating and managing your API references. This new feature ensures that your API documentation is thorough, well-organized, and user-friendly. The crucial “Try it” feature is included, allowing you to execute actions directly within the Knowledge Base site.

Advanced WYSIWYG Editor: We are excited to announce the launch of a brand-new editor, adding to our existing suite of Markdown and WYSIWYG editors. Effortlessly structure and enhance content with our editor’s intuitive “blocks” system—no coding required!

Explore new features like slash commands, accordions, callouts, and inline comments for seamless content editing.

Dashboard: Imagine a dashboard that’s the ultimate destination for everything related to documentation. Your search ends here! The Dashboard in Document360 2.0 acts as your central control hub, seamlessly transforming your ideas into published masterpieces. It’s a comprehensive platform where you can easily monitor your project information, and track your contributions, making your digital documentation experience effortlessly efficient.

Github integration: The new GitHub integration allows users to connect their GitHub account and repositories to sync content with Document360 articles. Any updates made in the GitHub repository will be automatically synced with the corresponding Document360 articles.

Freshservice integration: The integration of Freshservice and Document360 streamlines IT service management and knowledge base handling by offering centralized access to comprehensive documentation. This synergy allows both support teams and customers to effortlessly access and utilize the latest how-to guides, FAQs, and product information within Document360, directly from the Freshservice interface. It enhances customer support efficiency by enabling quicker ticket resolutions by easily referencing relevant knowledge articles.

Sandbox: You can now set up a Sandbox project, offering a platform to explore and experiment with various features, settings, and integrations, all without impacting your active projects. This Sandbox project includes a 14-day trial period and is available for team accounts linked to a paid project.

Zendesk federated search: The Zendesk federated search allows users of the Zendesk integration to perform a search that will include results from both Zendesk’s native knowledge base and Document360 coherently. This feature provides seamless user experiences, improves support experience, and enhances productivity.

Group-based tag: Allows team accounts to group similar tags into “Groups” for enhanced organization within the Tag library. By enabling the grouping of similar tags, teams can streamline their documentation process, making it easier to categorize, find, and manage articles or documents. This improved tagging system aids in maintaining a well-organized and user-friendly knowledge base.

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Elevating User Experience

While we always focus on making authoring and creating content simpler, more seamless, and more efficient, we have also been improving on ways documentation can be made more secure, analyzed, and managed by content management teams. Some new features that will enhance your user experience are listed below.

Analytics 2.0: With the new version of analytics, revolutionize how you track, understand, and optimize your reader’s interaction with your documentation. The Performance analytics data can now be exported as a CSV file using the new “export to CSV” feature. The data that can be exported includes–Leading Contributors, Top Articles, Primary Categories, and Countries.

Import and export project: The Import and Export features in Document360 have been significantly improved, particularly with optimizing project file exports. All newly exported project files are designed for effortless importing into Document360. For importing older project ZIP files exported before August 12, 2023, the Document360 support team is ready to assist.

We also have an additional update concerning the Drive capacity utilization. When it exceeds 1 GB, the option to “Include media files” in your export becomes unavailable. If you need to export files larger than 1 GB, please contact Document360 support for further assistance.

Import articles: Experience the pinnacle of convenience with our latest update – a Unified Import Window for Word Articles! Gone are the days of navigating through multiple clicks and screens. Our innovative feature streamlines your workflow by reducing the number of steps required to import your documents.

Bulk operations: Unveiling our enhancement: the integration of Bulk Operations within the ‘All Articles’ section! This move is designed to elevate your content management experience, making bulk actions more accessible and user-friendly.

Knowledge Base Site: We have introduced a Cache mechanism for every public project’s Knowledge Base site. This enhancement facilitates any updates made in the knowledge base portal to take up to 15 minutes to become visible on the public project’s knowledge base site.

Integrations—Zendesk: The main improvements in the Zendesk integration include a new look and feel with enhanced options, such as project workspace and language selection, and the ability to create root-level categories and subcategories directly from Zendesk. Additionally, the integration now allows for linking articles in response chats and displays the last updated date information in articles.

While we have been busy developing and building new features and improvements, the brand Document360 has been capturing the attention of top SaaS reviewers, directories, and awards. The brand has also been making its presence known at top industry events across the globe.

Awards and Recognitions

Reviews-wise, Document360 created a strong hold on the top position in the knowledge space category of top SaaS directories like G2, Capterra, and Source Forge. The product won 34 awards throughout the year.

Insights from Webinar Series

To promote knowledge sharing by technical writing experts, Document360 conducted 9 webinars this year. We have featured well-known personalities from around the globe, including Sofia Emelianovav from Google, who spoke about Documenting large-scale and complex products, and Khrystyna Humenna from Crowd In, among others. We have also conducted insightful webinars through the Knowledge Base Ninjas podcast. Check below to catch them.

Knowledge Base Ninjas Podcast

We regularly interview some of the leading scientific writing and documentation experts to bring you top-notch learnings and ways to boost your Product and Technical Documentation skills. A few of our popular podcasts include “Crafting Quality Product Documentation” with Sofia Emalianova, Senior Technical Writer at Google, and “Navigating Team Dynamics in Technical Writing with Yael Basford, Senior Technical Writer at Akamai.

Insights from Global Meetups

In a bid to keep up with the pulse of the technical documentation community, Document360 was a platinum sponsor of MegaComm 2023 in Jerusalem, Israel.  Later on in the year, Document360 participated in the TC World Conference in Stuttgart. TC World, attended by 4,000-5,000 people, is one of the world’s largest gatherings of technical writers. We got to showcase the future of AI advancements in technical writing and our generative AI assistant, Eddy!

Looking ahead to 2024

Over the next year, we will focus on how generative AI can further empower content creation. We plan to help authors simplify and speed up creating content and publishing by providing gen AI features to paraphrase sentences, suggest alternate words, change the tone of an article, suggest a content for our article outline, and even adjust the length of the content.

With growing cyber security and malware threats that threaten loss of reputation, data, and even finances, we will be rolling out several measures to protect your knowledge base site. This will enable our customers to expand their site usage to store more critical and sensitive information.

Along the same lines as our portal, we also plan to revamp the knowledge site to give it a modern look, making it a more fun, interactive, revamped user interface.

Wrapping up

Overall, 2023 turned out to be extremely eventful and productive for us at Document360. Right from introducing breakthrough generative AI features and rebuilding and launching Document360 2.0 to watching the customer base grow and diversify, we can see ourselves being at the center of the documentation revolution!

Through this transformative process, we stick to our core values of being customer-obsessed and working to make documentation simpler and more effective for everyone.

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The post 2023 in Review: A Year of Transformation to AI appeared first on Document360.

What have we offered?

Document360’s search capabilities have been a standout feature, allowing users to quickly find information despite extensive documentation. With the enhancements, these capabilities have reached a new level, offering an even more intuitive and powerful search experience. The search function was equipped with advanced algorithms and a user-friendly interface, ensuring users can quickly locate the exact information they need within the documentation. Now, we would like to take things one step further, powered by AI.

What necessitates a change?

The knowledge base contains hundreds of articles. For instance, a reader of a product manual is required to perform steps or instructions to configure the product. This leads to performing additional activities, especially while referring to multiple articles across categories. Eventually, this consumes time, creates confusion, and might end up providing a bad user experience while intending to perform respective tasks in the system. With these identified pain points of our readers, we are introducing AI to the search to provide more to increase efficiency, reduce time, and enhance readability.

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How are we achieving it?

We are excited to introduce Eddy, our AI mascot, to the Document360 family. As an assistive search AI, Eddy plays an important role in enhancing the user experience. Our systems utilize advanced algorithms powered by OpenAI to understand user queries and provide respective answers with accurate information.

We have introduced the ‘AI Settings’ option in the knowledge base portal, which allows users to enable the “AI assistive search” function. The setup process is designed to be effective, requiring only a few minutes to complete. The mechanism involves creating an embedding of your content and storing it on the backend. This approach ensures that search can swiftly respond to the queries posted by readers on the knowledge base site. As the content grows, the information gets updated within the embedding, and responses are enhanced automatically for readers.

For example, to successfully integrate Google Analytics into Document360, users are required to follow a series of detailed instructions. This process is crucial to ensure that the integration is effortless and functional. It involves several steps, each needing careful attention to detail.

Once users initiate the integration process, they might need to read various articles or resources to confirm that every configuration setup is enabled. This step is essential to ensure that the integration not only aligns with the users’ specific needs but also functions optimally within the context of the knowledge base.

With the implementation of “Ask Eddy“, every piece of information is consolidated into a single view and a list of articles where the source of information is retrieved is displayed for readers to verify.

The feature is hugely beneficial for readers, as it allows them to easily verify the source articles from where information is retrieved and displayed along with prompt responses on the knowledge base site, ensuring transparency and credibility.

In addition, the system has a feedback mechanism where every response generated by Eddy has an option for users to provide feedback. This feedback not only acts as a measure of user satisfaction but plays a crucial role in the continuous improvement of the algorithm. Each piece of feedback contributes to the system’s learning process, enabling the algorithm to refine its search capabilities and response accuracy over time.

The process of learning and adaptation is of paramount importance in maintaining the effectiveness and relevance of Eddy. By regularly incorporating user feedback, the algorithm becomes aligned with the specific needs and preferences of users. This leads to a more personalized and efficient search experience, ensuring that the Eddy feature remains a valuable and dynamic tool.

What about our data privacy?

As we evolve further into the Artificial Intelligence space, all the information has to be protected with the best methods following appropriate industry practices. Our systems are designed to comply with the data protection regulations of OpenAI. We ensure that all user data is treated with the highest level of confidentiality and integrity.

With Eddy, Document360 makes a step forward in the journey to make information access seamless and intuitive for all users.

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The post Beyond Basic Search: Leveraging AI for Enhanced Knowledge Navigation appeared first on Document360.

The upgrade to Document360 version 2.0 was a faceted approach driven by a commitment to user-centric design, thorough feedback analysis, and an emphasis on enhancing the user experience. Document360 aimed to empower users with efficient content management and knowledge-sharing capabilities by offering interfaces, advanced analytics, and collaboration tools. The integration of intelligence improved automation features, bulk operations, and simplified content import processes streamlined the creation of knowledge resources. Customization options, enhanced search functionality, and expanded reporting capabilities were implemented to provide organizations with a data-driven knowledge management experience. Ultimately, these enhancements result in a user-friendly platform that enables organizations to create, manage, and share knowledge effectively while making informed decisions.

In the changing realm of knowledge management, staying ahead of innovation is vital. Document360 2.0 represents the iteration of this versatile knowledge base platform, which not only offers an updated appearance but also delivers a comprehensive reimagining of how knowledge is created, managed, and shared. Let’s delve into the features that Document360 2.0 brings forth.

A dashboard for comprehensive insights

Knowledge management begins with gaining an understanding of what transpires, within your knowledge base.

The latest version of Document360 known as Document360, 2.0 introduces an all-in-one Dashboard that serves as a hub for your knowledge management efforts. It provides an overview of your knowledge base performance and individual contributor summaries. Think of it as a control center that offers insights to help you make decisions.

Enhanced Analytics

With Document360 2.0, analytics capabilities reach heights. The platform now offers in-depth analytics across dimensions.

Article Performance Analytics: Delve into how your articles are performing. Gain an understanding of which articles are captivating readers and pinpoint areas that may require improvement.

Search Behavior Analytics: Analyze how users search for information within your knowledge base and fine-tune the search functionality accordingly.

Team Account Insights: Obtain insights into your team’s performance. Identify areas where additional support or training may be needed.

Reader Analytics: Get to know your readers by understanding their preferences. How they engage with your content.

Feedback Evaluation: Listen to what users are saying through feedback mechanisms and take action to enhance the quality of your knowledge base.

Link Interaction Tracking: Keep track of how users interact with links, in your documentation and optimize the user journey

Page Not Found Investigation: Identify areas where users might be getting lost or confused, allowing you to improve the content and prevent any issues.

Ticket Deflector Analytics: Keep track of how your knowledge base is assisting, in deflecting support tickets, saving time and resources.

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This abundance of data gives you the power to optimize your knowledge management strategy for outcomes.

Simplified “All Articles” Section

Managing several articles can feel overwhelming. With the bulk operations feature in the “All Articles” section, it becomes a breeze. Whether you need to update, delete or make modifications to articles Document360 2.0 simplifies the entire process.

Effortless Article Import

Importing articles has never been easier. With Document360 2.0 you can effortlessly import articles by uploading Word files. This feature streamlines content creation. Speeds up the knowledge management process.

Personalize your knowledge hub

Your knowledge base should reflect your brand and style. With Document360 2.0 you have control, over customizing your site with ease. Easily configure the header, footer, homepage, error pages, and login page from one location.

This user-friendly approach guarantees that your knowledge base truly reflects your expertise.

AI-Powered article recommendations

The future of managing knowledge is being shaped by AI. Document360 2.0 fully embraces this by providing AI-driven article recommendations. It’s like having a friend who understands your knowledge base and suggests articles to enhance the quality of your content.

The Block Editor

Bid farewell to the ordinary. Welcome the extraordinary with the Block Editor. This editor isn’t a sidekick. A true partner for content creators. With its inline commenting capabilities, it enables collaboration transforming your documents into masterpieces.

Enhanced Search in the Portal with Advanced Filters

The new Portal Search feature allows you to search through your knowledge base using filters such as All, Articles, Settings, Drive, and Tags. This streamlined search experience ensures that you can quickly and efficiently find what you’re looking for.

Zendesk Federated Search Integration

Knowledge management often goes hand in hand with customer support. Document360 2.0 simplifies this process with Zendesk Federated Search integration. Say hello to a search tool that helps you effortlessly find valuable information in your documents.

Simplified Article Creation Process

Creating crafted articles has never been easier than, with our optimized Article Creation feature.

Crafting an article is a breeze, like creating a masterpiece one click at a time. It simplifies the process of content creation. Ensures that your knowledge base is always kept up to date.

Article Publish Checklist

No mistakes! The Article Publish Checklist guarantees that you have covered all your bases before you hit that publish button making your content creation process more dependable.

Export to PDF

For those who require copies or downloadable versions of your content, Document360 2.0 offers the option to Export to PDF. Design looking. Generate PDFs that will leave a lasting impression on your readers.

Conclusion

To sum up, Document360 2.0 goes beyond appearance; it represents a comprehensive reinvention of knowledge management. With its feature Dashboard Analytics, efficient bulk operations seamless article imports, helpful Widgets, customizable site options, AI-powered article recommendations, and numerous other features it provides a complete solution for modern knowledge management. Stay ahead of the game. Embrace the future with Document360 2.0 – the companion, for your knowledge management journey.

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The post Document360 2.0: Transforming your Knowledge Experience appeared first on Document360.

In this blog, we will embark on a journey through the dashboard’s intricate data, and discover insights into terms of performance. Let us explore the metrics that matter, shedding light on the articles that resonate most with readers and those that may need a little extra care. Join us in deciphering how the dashboard empowers contributors to fine-tune their content and, ultimately, boost the value of the entire knowledge base.

To gain a deeper understanding, we put ourselves in the shoes of our user roles provided by Document360 and visualized the same. Our analysis led to the classification of the data into two distinct categories: “My Contribution” and “Overview.” Now we can bifurcate these to get more information.

My Contribution – Achievements & Action!

As the heading quotes, this section delves into providing insights about the respective logged-in users’ contribution to the knowledge base. The dashboard clearly segregates the information and helps the user to showcase their respective contribution with the following numbers.

Created articles ⇒ Total number of new articles created by the Contributor, with a filter option to track contributions at any given time period.

Published articles ⇒ Total number of articles published where the Contributor is part of.

Draft articles ⇒ Total number of articles that are Draft status where the Contributor is part of.

Article performance metrics serve as a valuable feedback mechanism to Contributors by presenting the readers’ community’s engagement with their content. This data includes insights such as the total number of article reads, as well as likes and dislikes received. This information empowers contributors to enhance the quality of their content, driving them to continuously improve their contributions. It’s a system that promotes self-improvement and raises contributor standards.

Now let’s quickly navigate to the Action block in the Dashboard, where the user can view a list of action items that are assigned to him through various functions supported in Document360.

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Assigned to me ⇒ This section is dedicated to articles that demand the valuable input of our dedicated contributors. It’s here that we identify content requiring updates and enhancements, and we rely on our contributors’ expertise to ensure the information remains accurate and up-to-date.

Review reminder ⇒ A curated list comprises articles awaiting review by the Contributor. These articles play a pivotal role in ensuring the quality and accuracy of the content within the knowledge base. Articles are set to be configured for this purpose either at the specific article settings or in bulk from “Article Review Reminder” in the Content Tools.

Feedback ⇒ This section conveniently displays the feedback exclusively assigned to you, providing a quick overview of the areas requiring your attention and expertise. For a more detailed examination of these feedback items, you can explore the ‘Feedback Manager’ under the ‘Analytics’ tab.

Broken Links ⇒ Designed to present you with a comprehensive list of articles where broken links have been identified, which align with your contributions. Here, you can conveniently identify articles that require your prompt attention to address these broken links you have contributed.

Project Overview – Overall health of your Knowledge base

In your role as a Knowledge Base Owner or Administrator, it’s vital to gain a holistic perspective of your team’s contributions, a function that’s central to your role. The Document360 dashboard is meticulously designed to meet this need, presenting a comprehensive overview of the overall contributions within your knowledge base portal. Moreover, it offers the invaluable feature of data filtration, allowing you to scrutinize these contributions on an individual contributor basis. This granular insight empowers you to assess and acknowledge the distinctive roles played by each contributor, which in turn, significantly contributes to the successful execution of your project.

The dashboard provides crucial information about the knowledge base health such as the following the recent logins made by the Contributors, total number of Team accounts, and readers in the knowledge base. In addition to that, provide the details of storage usage of Drive and the total broken links in the articles. Further, provides a number of searches made by Reader’s where the results were not displayed, whereby this information helps to suggest Contributors’ to include respective articles in the knowledge base.

The Dashboard is a comprehensive tool that not only offers an overview of your knowledge base but also serves as a health monitor for your system. It tracks recent logins, providing insights into the Contributors’ engagement. Additionally, it offers a bird’s-eye view of the total count of Team accounts and Readers who are interacting with your knowledge base. This information empowers you to understand your audience better.

Furthermore, the Dashboard is an invaluable resource for managing your resources. It provides a detailed breakdown of storage usage for your Drive, which is critical for maintaining media files efficiently. Additionally, it also tracks the total number of broken links in your articles, allowing you to promptly address content quality issues.
In terms of the Reader’s experience, the Dashboard records the number of searches that didn’t yield results. This data is vital for suggesting areas where Contributors can enhance the knowledge base by including relevant articles.

In conclusion, the Document360 Dashboard is your indispensable tool for ensuring the efficiency, responsiveness, and health of your knowledge base.

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The post Exploring the Significance of Knowledge Base Dashboard Insights appeared first on Document360.

The echo of the challenge often resonates in the corridors of code and documentation. It lies in navigating this intricate ecosystem efficiently, reducing the friction between understanding an API’s functionality and implementing it. Such a challenge is not to be underestimated, for in the nexus of comprehension and implementation lies the heart of innovation.

Imagine a scenario where developers, both seasoned and novice, aren’t hindered by complexity but empowered by accessibility. They have immediate access to a well-structured, interactive, and intuitive platform that not only demystifies an API’s functions but invites an immersive journey of discovery. This vision isn’t lodged in the annals of a futuristic aspiration but breathes life into the tangible, attainable now. It is a benchmark not of the future, but of today.

The Postman collection paradigm

Postman Collections have emerged as a lifesaver for developers. They offer an organized suite of API calls, painted with detailed descriptions, examples, and even tests, making API interaction an insightful experience. However, the real magic unfolds when these collections are seamlessly embedded within the API documentation—where the theory meets practice, where reading meets doing, and where learning meets execution.

As developers pore over API documentation, their fingers itch to get down to the nitty-gritty—to experiment, test, and witness the API in action. Every additional step or tool they need to toggle between extends the bridge between knowledge and implementation.

Document360 meets Postman collections

Recognizing this gap and the untapped potential for synergy, we at Document360 are excited to unveil the integration of Postman Collections into our API documentation feature. This integration is a nod to the evolving needs of developers—a harmonious blend of detailed documentation and real-time API interaction.

In the forthcoming sections, we’ll unveil the nuances of this integration, the enhanced user experience, and the simplified pathways to API mastery, propelling your development journeys to unprecedented heights.

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What does this mean for you?

1. Streamlined Workflows

Directly import your Postman Collections into Document360. No more jumping between tools—keep your documentation dynamically synchronized with the current state of your API.

2. Immersive and Interactive Documentation

Shift from passive reading to active doing. With Postman Collection support, developers can instantly dive deep, trying out the API functionalities straight from the documentation.

3. Everything in One Place

Reduce the cognitive load. Access, read, and experiment with API calls without leaving the Document360 platform.

Getting Started with Postman Collections on Document360

Integrating your Postman Collections is a breeze:

• • As a first step, navigate to your Postman workspace.

• • Click on the ‘view more action’ to export your postman collections.

• • Click ‘Export’ to export your Postman collections as JSON files.

• • Head over to your API documentation section in Document360 and import your Postman collection.
  • Spot the ‘Add API reference’ button and give it a click.

• • Let our intuitive interface guide you through the rest

Final thoughts

In a world where complexity often clouds innovation, the union of Document360’s articulate documentation and Postman’s interactive playground heralds the dawn of simplicity, accuracy, and ease. It is a testament to the belief that the most profound innovations aren’t born from complexity but from simplicity. In the intricate dance of code, documentation, testing, and implementation, every developer, every user, is now empowered to not just observe but to lead.

The obscure world of API development and documentation just got a little less mysterious and a lot more inviting. Welcome to the future, intricately simple, profoundly innovative, and elegantly accessible.

This is more than just an update for us. It’s a testament to our commitment to delivering the best documentation solutions for our users. Our integration with Postman is another leap towards simplifying, optimizing, and enhancing your API documentation experience.

We’re eager to hear your feedback. Dive into this new feature and let us know how it enhances your documentation journey. As always, we’re just an email or chat away if you have any questions or need assistance.

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The post Introducing Postman Collection Support in Document360’s API Documentation appeared first on Document360.

The Story Behind the Curtain: The Birth of the Block Editor 

Every successful innovation has a genesis, and the Block Editor is no exception. Inspired by our commitment to meeting the diverse needs of our customers, we set out on a mission to build an editor that struck the perfect balance between functionality and ease of use. 

Introducing the all-new ‘Block Editor’ – a hybrid, lightweight, and powerful solution that seamlessly merges WYSIWYG text editing capabilities with the structured simplicity of Markdown. This feature allows you to transcend the boundaries of traditional editors, providing a more visual and intuitive experience. Fear not, Markdown enthusiasts, for the Block Editor still preserves Markdown syntax, ensuring flexibility for power users. 

Existing customers, rest assured! The rollout of the Block Editor is just around the corner for your projects, opening a gateway to a world of creative possibilities. You can embrace this change by navigating to the right-side menu and selecting “Article settings > Editor.” Let the Block Editor unleash your creativity and take your documentation game to the next level! 

Effortless synchronization with CI/CD Flow in API Documentation 

In the dynamic world of API documentation, keeping your specifications up to date is crucial. We recognize the manual effort this process entails, and so we introduce the CI/CD flow as a source type in the API documentation. 

Those are the days of laborious manual syncing! With CI/CD flow, you can now effortlessly resynchronize your spec file, ensuring your documentation stays accurate and relevant. Embrace seamless automation and let our technology do the heavy lifting while you focus on creating exceptional API documentation. 

Empowering Your Words with AI: The Article Title Recommender 

Words have the power to shape narratives, and finding the appropriate article title can be daunting. To aid you in this endeavor, we are proud to introduce the Article Title Recommender – an AI-powered feature designed to elevate your writing process. 

Powered by Artificial Intelligence, the Article Title Recommender assesses your article content and suggests three captivating titles. Say goodbye to writer’s block and hello to a wealth of title options that will capture your readers from the get-go. Unlock the potential of your documentation with this cutting-edge feature, conveniently located in the article title section of the editor. 

The Art of Conciseness: AI-Powered Article Summarizer 

We understand that time is of the essence, and reading lengthy articles may not always be feasible. Enter Article Summarizer – another AI-powered marvel that streamlines your documentation experience. 

With a credit-based system, the Article Summarizer analyses your content and generates a concise and relevant summary. Embrace brevity without compromising on the message, as this feature provides readers with a snapshot of your article’s essence right at the top. Experience the power of concise communication with the Article Summarizer, available across all subscription tiers. 

Empowering Global Collaboration: Localization and More 

Diversity and inclusivity drive our commitment to global audiences. In our Q2 2023 update, we introduced a host of improvements to enhance collaboration and accessibility across borders. 

Default Language Selection: No longer restricted to ‘English,’ you can now set any language as the default in your workspace. Navigate to “Settings > Knowledge Base Portal > Localization & Workspaces” and choose the language that best suits your audience. 

New Languages Added: We proudly added four more languages to our localization and translation feature – Bulgarian, Hungarian, Lithuanian, Slovenian, and Turkish – ensuring your documentation reaches a broader audience quickly. 

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Enhancing Access and Security: IdP Initiated Single Sign-On 

Security and convenience are paramount to us. With the introduction of IdP-initiated Single Sign-On (SSO), we take access control to the next level. 

By enabling the “Allow IdP initiated login” toggle in the Knowledge Base Portal’s “Settings > Users & Security > SAML / OpenID > SAML > SAML basic configuration,” SSO users can directly access Document360 from their Identity Provider’s dashboard. This feature supports Okta, Auth0, and Azure AD, providing a seamless and secure authentication experience. 

Expand Extensions with Multi-Region Support 

Our commitment to seamless experiences extends to our extensions, now available for both US and EU data center projects. 

Drift Extension: Previously exclusive to EU data centers, this extension now benefits US data center projects. 

Intercom Extension: Enjoy the convenience of the Intercom extension in US data centers, as it expands beyond its previous boundaries. 

Streamline API Documentation with New Commands 

We introduced a new command in the D360 NPM package to simplify your API documentation process. 

New API Hub Command: Say hello to ‘apihub:validate’ – a new command that allows you to validate the OAS (OpenAPI Specification) file, complementing the existing apihub and apihub:resync commands. 

Enhanced Editor Capabilities: Insert Multiple Images in One Go 

Efficiency takes center stage as we empower you to add multiple images effortlessly. 

Insert Multiple Images: In Markdown and Block editors, you can now pick and add multiple images using the ‘Insert image’ tool. Streamline your workflow and create visually stunning documentation with ease. 

Enabling IPv6 Support in IP Restrictions 

We acknowledge the importance of addressing modern networking needs, which is why we now support both IPv4 and IPv6 with IP restrictions. 

Seamless SSO Login: Choose Your Subdomain or Email Domain 

Providing authentication flexibility, SSO users can now log in using their subdomain or email domain. 

Subdomain Authentication: From this release, SSO users can choose their subdomain as their preferred method of single sign-on authentication. 

Email Domain Flexibility: The ‘Email domain’ field in the SAML/OpenID basic configuration section is now optional, allowing a single email domain to be configured for SSO in multiple Document360 projects. 

Last thoughts 

As we conclude this journey through our Q2 2023 feature update, we are immensely proud to present you with tools that embody the essence of innovation and efficiency. The Block Editor opens the door to a new era of creative freedom, while the AI-powered Article Title Recommender and Summarizer elevate the art of documentation. 

Document360 remains committed to supporting your endeavors with cutting-edge technology and user-friendly features. Join us as we embrace a future where documentation is not just a necessity but a canvas for creativity and seamless collaboration. 

Stay tuned for more exciting updates in the future, as we continue to revolutionize documentation, one feature at a time. 

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The post Document360’s Q2 2023 Feature Round-up appeared first on Document360.

We at Document360 thought through how such a massive advancement can be leveraged for our users to make their life easy while documenting. We figured out two areas where our users can leverage the features – Article Title Recommender and Article Summarizer.

Article Title Recommender

Content structuring is a great deal for the contributors; aligning them in contextual flow takes time and effort. However, while the content gets updated regularly there is a strong chance that the article title provided in the first place may be irrelevant down the timeline. 90% of the contributors don’t want to change the article title since it has been registered with their readers’ community, but there is a conceptual change within the updated content.

Document360 is now infused with powerful AI tools from ChatGPT, which suggests the new article title whenever the users feel the time to modify it to align with the concepts they are referring to in the contents. We aesthetically designed it to make it simpler, so that it wouldn’t allow them to interrupt their daily workflows within an article. Keep it simple – is the principle we try to adhere to, and as the phrase goes by, while the contributors click on the Article Title – the system provides an option to receive title suggestions from AI systems. This, in turn, suggests title options that are closely associated with content provided by the contributor. And we do value your feedback, so as to improvise our suggestions.

By maintaining a strong association between the suggested titles and the content, users can quickly grasp the main topic or idea being conveyed, leading to increased interest and interaction.

Note: For the AI models to generate accurate title suggestions, it is recommended that an article consists of a minimum of 100 words. This ensures that the models have sufficient content to analyze and derive meaningful suggestions. By meeting this minimum word threshold, users can obtain more reliable and relevant title options for their articles from the AI models.

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Article Summarizer

Yes, from the contributor’s perspective, we have now been empowered with an AI feature, but we do have a solution for the content consumers, who are the readers of the articles. Often readers end up reading articles that end up containing irrelevant information. Typically, an article comprises approximately 800-1000 words, which translates to an estimated reading time of 5-7 minutes. This duration holds significant value for readers, ensuring that the content is concise and easily digestible without overwhelming them with an excessive amount of information.

To facilitate readers in finding relevant content efficiently, we have implemented the Article Summarizer feature. This feature offers a concise summary of the entire content in just a few words. By utilizing this summary, readers can make quick decisions regarding whether the forthcoming content aligns with their intended interests and objectives. If the content doesn’t match their requirements, they have the option to explore other articles within the documentation for the desired information.

This feature can be enabled by the users at the portal level, so the summary information is displayed at the knowledgebase site for the readers. In Settings  -> Knowledge base Site -> Article Settings & SEO, enable the option “Show AI Article Summarizer”. 

At the knowledge base site, readers now can access a summary of the entire article, enabling them to quickly grasp the key points without investing significant time. This streamlined approach allows them to make informed decisions on whether to explore the article further or proceed to other relevant content with minimal time investment.

Last Thoughts

At Document360, our Engineers are dedicated to conducting extensive research and analysis to ensure the development and deployment of AI models that serve the best use cases. We invest significant effort in refining these models to deliver optimal performance and utility. Additionally, we prioritize the privacy and security of our customers’ data.

To uphold our commitment to customer data privacy, we have implemented measures to ensure that no data is retained within the OpenAI ChatGPT models for reference purposes. This means that any information shared during interactions is not stored or used beyond the immediate context of the conversation. Our focus is on maintaining the confidentiality and privacy of customer data, recognizing its value and the importance of safeguarding it.

By combining rigorous research, model improvement, and stringent data privacy practices, we aim to provide a valuable and trustworthy experience for our customers while prioritizing their privacy and data protection.

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The post Streamlining Content Journey: Effortless Title Recommendations and Summaries appeared first on Document360.

At Document360, we understand the importance of seamless collaboration and efficient workflows. With this revolutionary addition to our API documentation capabilities, you can now effortlessly synchronize your API documentation with your CI/CD pipelines, transforming your development process. Understand the importance of seamless collaboration and efficient workflows.

What is CI/CD Sync?

CI/CD Sync is a groundbreaking feature within Document360’s API documentation that enables teams to synchronize their API documentation with their CI/CD pipelines effortlessly. By integrating your CI/CD tools directly into Document360, you can now automate the process of updating and maintaining your API documentation, ensuring that it remains up to date with your latest code changes. This seamless synchronization empowers your team to work more efficiently, reduce manual errors, and improve overall development productivity.

Stay Agile, Stay Updated: Automate API Documentation with Seamless CI/CD Integration

Introducing d360, our latest command-line tool designed to revolutionize the way developers manage API documentation. Seamlessly integrated with CI/CD pipelines, d360 enables developers to effortlessly import or resync their API definitions, automating the documentation process. Say goodbye to outdated documentation and welcome a future where your API documentation is always up-to-date and perfectly aligned with your API code.

Please follow these clear instructions to harness the full potential of d360 and experience the smooth integration that drives unparalleled efficiency.

Access the API documentation module within the Document360 knowledge base portal. Click on the ‘New’ button and proceed to create a new API. Choose the ‘CI/CD’ flow as your designated source of API reference.

Leverage the d360 npm package to seamlessly upload or synchronize your API documentation.

Harness the power of our command-line tool, ‘d360’, to establish streamlined workflows that effortlessly synchronize your API documentation with Document360. Please keep in mind that the API key generated below is exclusively valid for the specific project.

Ready to take your API documentation to the next level? Book a demo with Document360 today!

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Launch the Node.js application on your Windows PC or laptop. Install the d360 npm package by executing the command ‘npm install d360 -g’.

Once the d360 package installation completes, you will see the Node.js command prompt window appearing as depicted below:

Copy the command provided in the Document360 knowledge base portal and paste it into the Node.js command prompt for execution.

Note:

• • Kindly exclude the command ‘npm install d360 -g &&’ when executing the above command. As this method utilizes the ‘file URL,’ it is imperative to provide the precise URL of the OpenAPI specification file.
  • If the file is stored locally, please substitute the file path URL with the actual location of the file on your machine.
  • In the case of the file being hosted on your GitHub repository, kindly provide the raw URL of the JSON or YAML file.
  • For performing a resync, employ the command ‘d360 apidocs: resync’.

Key Benefits

Real-Time Documentation Updates

With CI/CD Sync, your API documentation automatically reflects the changes made in your codebase in real time. Gone are the days of manually updating your documentation after each code modification. This feature ensures that your developers and other stakeholders always have access to the most accurate and up-to-date documentation, eliminating confusion and reducing the risk of using outdated information.

Improved Collaboration

Effective collaboration is crucial for the success of any development project. CI/CD Sync facilitates smoother communication and collaboration between developers, technical writers, and other team members involved in the documentation process. Providing a shared platform for both code and documentation, fosters a better understanding of the system’s functionality, resulting in enhanced teamwork and streamlined workflows.

Time and Effort Savings

Manually updating API documentation can be a time-consuming and error-prone task. With CI/CD Sync, you can save valuable time and effort by automating this process. Every time your CI/CD pipeline runs, Document360’s integration automatically extracts the relevant information from your codebase and updates the corresponding API documentation. This automation not only eliminates the need for repetitive manual work but also reduces the chances of inconsistencies between the code and documentation.

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Last thoughts

With the introduction of CI/CD Sync, Document360 empowers development teams to automate their API documentation processes and ensure consistency between their codebase and documentation effortlessly. By streamlining the synchronization between code changes and documentation updates, teams can enhance collaboration, reduce errors, and improve overall development productivity.

Start harnessing the power of CI/CD Sync today and experience the benefits of streamlined documentation management. Stay ahead in the competitive software development landscape by leveraging Document360’s innovative features that enable you to focus on what matters most: building exceptional products.

Try CI/CD Sync and unlock a new level of efficiency in your development process. Sign up for a free trial of Document360 now and witness the transformative power of automated documentation synchronization.

Remember, in today’s fast-paced world, effective collaboration and automation are key differentiators. Stay ahead of the curve with Document360’s CI/CD Sync feature!

Click here to know more about our d360 npm package.

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The post Seamlessly Maintain API Documentation integrity with the new CI/CD sync feature appeared first on Document360.

What are Health Check Metrics?

Article Health-Check Metrics is a new AI-powered feature that provides real-time metrics to monitor the health of your knowledge base articles. The tool analyses your content’s quality, accuracy, and relevance to generate a health score for each article.

Document360’s Article Health-Check Metrics provides actionable insights to improve your article’s quality. For instance, you’ll receive suggestions for enhancing readability, avoiding repetition, and structuring your content better. By utilizing these recommendations, you can easily improve your knowledge base articles without extensive analysis.

There are four main aspects of the health check metrics:

1. 1. Meta title: The meta title of your article should be clear, concise, and informative. Include keywords, and it should not be more than 60 characters long.
   2. Meta description: Meta description appears beneath your title in search engine results pages (SERPs). You must provide a relevant summary of what a particular article is about, and it should not be more than 160 characters long.
   3. Word count: Although there is no ideal word count, articles with at least 300 words tend to perform well in SERPs.
   4. Readability: Readability is the ease with which a reader can understand your article. Several factors contribute to this, including sentence length, paragraph length, and the use of subheadings, etc.

Key Benefits of Article Health-Check Metrics

Streamlined Knowledge Base Maintenance – One of the primary advantages of Article Health-Check Metrics is the ability to streamline knowledge base maintenance. The AI-powered tool can analyze all your content and identify any issues that require attention. With this, you can efficiently prioritize and address the most critical issues, such as broken links, or incomplete content.

Improved User Experience – User experience is essential in today’s world, and Document360’s Article Health-Check Metrics makes it easy to maintain a high-quality knowledge base. The tool identifies potential issues that could impact the user experience, such as readability or confusing language. These insights can help improve the user experience.

Time-Saving – Article Health-Check Metrics saves time by automating the process of analyzing and monitoring the health of your content. Instead of manually reviewing each article, the AI-powered tool does it for you. You can focus on other important tasks, such as creating new content or engaging with customers.

Increased Efficiency – By leveraging the insights provided by Article Health-Check Metrics, you can make data-driven decisions to improve your knowledge base’s overall efficiency. For example, if users frequently abandon articles after a certain point, you can use this data to improve the article’s structure and layout to keep readers engaged.

Schedule a demo with one of our experts to take a deeper dive into Document360

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How to use Health Check Metrics in Document360?

To utilize Health Check Metrics in Document360,

1. 1. Navigate to the article or page category you want to analyze.
   2. Within the article settings, you will find the Health Check Metrics option.
   3. Clicking on “check now” will display the article’s health status.

Health Check Metrics in Document360 includes two metrics: SEO Metrics and Readability Metrics.

The system assesses three criteria to evaluate the content quality: Problems, Suggestions, and Good Work. These criteria are used to generate recommendations for improving SEO and readability metrics.

SEO Metrics

The primary goal of utilizing SEO metrics is to enhance an article or website’s visibility on search engine result pages. Users can improve their website’s search engine rankings by using SEO metrics and attract more organic traffic.

Within Document360’s Health Check Metrics, the SEO Metrics section will analyze the content and provides insights into the following elements: meta title length, meta description length, internal links, external links, and featured images. The AI model evaluates the content based on different criteria and provides recommendations for improving the content to meet the SEO standards. This helps users to update their content and make it more search-engine friendly.

Readability Metrics

Our AI model uses can analyze your content and provide actionable insights to improve its readability. These insights are based on several criteria, including the readability score, sentence length, sub-heading distribution, and paragraph length. By leveraging these metrics, our tool empowers users to update their content wherever necessary, ensuring that it is easier to comprehend and engaging for their audience.

The readability score is a crucial metric that measures the ease with which a reader can understand the content. Our tool calculates how easy to read and understand the article content. It will indicate a score out of 100. This score helps users understand how difficult their content may be for readers to comprehend and guides them in making the necessary improvements to simplify it.

Sentence length and paragraph length are also essential readability metrics. Our AI model analyses the average length of sentences and paragraphs, providing users insights into making their content more engaging. By breaking up long paragraphs and sentences, users can create a better flow of information, which can help readers better understand the content.

Subheading distribution is another vital readability metric that our AI model analyses. Our tool identifies the optimal number of subheadings that should be used in the content and their placement. Subheadings make it easier for readers to scan the content and locate the necessary information. By optimizing the subheading distribution, users can make their content more reader-friendly and accessible.

In summary, our AI model’s readability metrics provide users with a comprehensive set of insights to improve the readability of their content. By analyzing critical criteria such as the readability score, sentence length, sub-heading distribution, and paragraph length, users can quickly identify areas that require attention and optimize their content to improve accessibility and engagement.

Also Read: Tips to keep a healthy knowledge base

Last thoughts

In conclusion, Document360’s AI-powered Article Health-Check Metrics feature is a game-changer for content creators who wants to improve their content readability and engagement. By leveraging the latest artificial intelligence, this feature analyses critical criteria such as the readability score, sentence length, sub-heading distribution, and paragraph length to provide users with comprehensive insights to optimize their content. The users can quickly identify areas that require attention and make the necessary improvements to create more accessible and engaging content for their audience. Whether you are a seasoned content creator or just starting, you should use the article health-check metrics feature to enhance the content creation process and ensure that your knowledge base stays up to date.

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The post Revolutionize your Knowledge Base with Article Health-Check Metrics appeared first on Document360.

From enhanced customization options to streamlined workflows, our team has worked hard to ensure that Document360 continues to be the go-to solution for businesses of all sizes looking to boost their productivity and knowledge management. We’ve dedicated this quarter to improving the user experience and making it even more straightforward for you to create and manage your content.

Let’s explore the latest updates and features that we’ve added to Document360 this quarter.

Unleash the power of your product with comprehensive API Documentation!

As technology continues to evolve, APIs (Application Programming Interfaces) have become an essential part of modern software development. They allow different applications to communicate with each other, exchange data, and perform various tasks seamlessly.

With our latest product update, we are excited to introduce comprehensive API documentation that will help you get the most out of your product. Whether you are a developer or a business owner, our API documentation will provide you with all the information you need to integrate your product with other systems and platforms.

Our API documentation is designed to be user-friendly and easy to navigate. It includes detailed information on how to use each API, as well as examples and code snippets to help you get started quickly. You can also find information on authentication, error handling, and other important topics related to API integration.

 

By providing comprehensive API documentation, we aim to make it easier for you to leverage the power of your product and expand your reach. With our API documentation, you can seamlessly integrate your product with other systems, automate tasks, and streamline your workflows.

 

What are you waiting for? Schedule a demo with one of our experts

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Never struggle with tags again: Introducing our AI-Powered tag recommender!

Tagging content is a necessary task for many content creators, but it can be time-consuming and sometimes challenging to produce the right tags. With our latest product update, we are excited to introduce an AI-powered tag recommender that will help you streamline your workflow and ensure that your content is properly tagged.

Our tag recommender uses advanced machine learning algorithms to analyze your content and suggest relevant tags based on its content, context, and keywords. This means that you can spend less time manually tagging your content and more time creating high-quality content that resonates with your audience.

AI tag recommender is designed to be user-friendly and easy to use. You can simply upload your content, and our AI-powered tool will analyze it and provide you with a list of recommended tags. You can choose to accept or reject these tags, or even add your own custom tags to further refine your content.

Test with confidence: Introducing the Document360 sandbox.

Our Sandbox provides a safe and isolated environment where you can test and experiment with new features without risking damage to your live site or data. This means that you can try out new ideas, integrations, or workflows without worrying about causing any disruptions to your live environment.

The Sandbox project comes with a 14-day trial period. Team accounts associated with a paid project can create the Sandbox project.

So, whether you are working on a new integration, feature, or customization, our Document360 Sandbox can help you develop and test with ease.

Protect your knowledge base from unauthorized access with X-Frame options.

As the internet evolves, the risk of unauthorized access to your website’s content is increasingly becoming a concern. One of the potential avenues for attackers is through embedding your website content, such as a Knowledge base, in an iframe on a malicious website.

To address this issue, X-Frame Options is a security feature that provides an additional layer of protection for your Knowledge base. When enabled, X-Frame Options prevents your website’s content from being displayed in an iframe on another website. This way, even if an attacker manages to embed your Knowledge base in a malicious website, the content will not be visible to the attacker’s users.

By preventing unauthorized access to your Knowledge base, X-Frame Options protects your customers’ sensitive data and ensures that your website is secure.

Boost your Knowledge base security with a content security policy (CSP)

In today’s digital landscape, security is more important than ever. That’s why we’re excited to announce the release of the Content Security Policy (CSP) for Document360. With CSP, you can easily manage and prevent external CSS, scripts, and frames from being embedded in your Knowledge Base, ensuring that only authorized content is displayed to your users.

CSP works by specifying the sources of content that are allowed to be loaded on your website. This allows you to prevent malicious content from being loaded, reducing the risk of cross-site scripting (XSS) attacks and other security vulnerabilities.

Overall, CSP is a powerful tool that can help you take your Knowledge Base security to the next level. With its easy-to-use interface and customizable settings, you can rest assured that your content is safe and secure from potential threats.

Many more enhancements and improvements

Single Sign-On – The split Enterprise SSO module provides more flexibility in configuration, which makes it easier for customers to configure SAML, OpenID, and JWT at the same time. This feature streamlines the login process and enhances security.

Team accounts idle timeout – You can now set the desired time duration in the Team account idle timeout section of SSO configuration. This feature helps to conserve resources and ensure that inactive accounts do not remain logged in.

Export performance analytics – The export to CSV option for Performance analytics data helps customers to analyze and export data more efficiently. This feature saves time and enhances the reporting capabilities of Document360.

Knowledge base assistant – The default language setting for the Knowledge base assistant improves the user experience for customers. This feature ensures that the assistant opens in the language of the customer’s browser, which reduces confusion and makes it easier to use.

URL mapping – The URL mapping feature allows customers to define the Knowledge base assistant behavior for URLs that do not have mapping configured. This feature enhances the user experience and helps customers find the information they need more easily.

Localization languages – The addition of new languages in the localization module enhances the accessibility of Document360 for customers in different regions. This feature makes it easier for customers to create and manage content in their preferred language.

Final thoughts

To conclude, Q1 2023 has been an exciting quarter for Document360, with the introduction of several new features, enhancements, and improvements. From the AI-powered Tag recommender to the API documentation feature, these updates are designed to enhance your experience and help you create, manage, and share your knowledge base more effectively.

At Document360, we are continuously working towards making our platform better and more user-friendly, and these updates are a testament to our commitment. We hope that these features and enhancements will help you take your knowledge management to the next level.

We are thrilled to see our customers leveraging these updates and are looking forward to introducing more exciting features in the coming months. Stay tuned for more updates and thank you for choosing Document360.

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The post The Latest from Document360: Q1 2023 Release Highlights appeared first on Document360.