Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Mar 21, 2022 • Jubina Prabhakaran
Companies are in dire need of a centralized internal knowledge base in order …
Mar 18, 2022 • Jubina Prabhakaran
Knowledge Management came to be in the 1970s, with the publication of papers …
Mar 11, 2022 • Jubina Prabhakaran
Employees are an invaluable asset to your organization. A good onboarding will deepen …
Feb 11, 2022 • Jubina Prabhakaran
No matter which platform you are running your eCommerce business, customer service is …
Jan 13, 2022 • Jubina Prabhakaran
User manuals are hugely important for users seeking to understand products and processes. …
Dec 24, 2021 • Jubina Prabhakaran
When you think you’ve seen it all, one thing rings true — the …
Dec 6, 2021 • Jubina Prabhakaran
Every business has a need to share information amongst employees. It’s not practical …
Nov 26, 2021 • Jubina Prabhakaran
Every customer support team relies on knowledge at the heart of their workflows …
Oct 22, 2021 • Jubina Prabhakaran
Did you know that employees spend nearly 2 hours per day searching for …
Aug 17, 2021 • Jubina Prabhakaran
Many companies are aware of the need to have a customer-facing knowledge base, …