Document360 news, latest updates, best practices, market research, and expert insights on product/SaaS documentation and knowledge base management.
Jun 2, 2021 • Pradeepa somasundaram
What is ticket deflection? The benefits of ticket deflection Ticket deflection in-app assistant …
May 7, 2021 • Pradeepa somasundaram
Since its launch, Document360 has been tried, tested, and trusted by Fortune 500s …
Feb 13, 2021 • Pradeepa somasundaram
While many businesses are aware of the benefits of a customer-facing knowledge base …
Apr 10, 2020 • Pradeepa somasundaram
Trust is that feeling you get when the takeaway service you’ve been ordering …
Jan 22, 2020 • Pradeepa somasundaram
The Global SaaS estimated to be worth $130 billion in 2020. In the …
Jan 3, 2020 • Pradeepa somasundaram
Can it really be December already? It’s hard to believe that Christmas is …
Nov 29, 2019 • Pradeepa somasundaram
The most important metric for a SaaS business is customer satisfaction. With the …
Nov 1, 2019 • Pradeepa somasundaram
Document360 has a variety of user-friendly support features to make sure that your …
Oct 21, 2019 • Pradeepa somasundaram
SaaStock’19 experience is an archival piece to share with the community. As expected …
Sep 27, 2019 • Pradeepa somasundaram
If you’re reading this, you are most likely familiar with Zoho or some …